Information Collected
Contact, order, payment-related, device, browsing, communication and customer-service information.
Privacy Policy
Solenne Studio Customer Privacy
Privacy, clearly explained.
This Privacy Policy explains how Solenne Studio collects, uses, discloses and protects personal information when you visit solennestudio.store, make a purchase, contact us or otherwise interact with our online store.
1
Visit
Device and browsing information
2
Shop
Products and cart activity
3
Checkout
Contact and delivery details
4
Payment
Transaction information
5
Delivery
Carrier and fulfillment data
6
Support
Messages and service history
Privacy at a Glance
We use information to operate and improve the store.
Personal information is used for legitimate business purposes such as completing purchases, delivering orders, preventing fraud, providing customer service and communicating with customers.
Why It Is Used
To process orders, deliver products, support customers, secure the store and improve website performance.
Who May Receive It
Shopify, payment providers, carriers, service providers, professional advisers and authorities where legally required.
Who controls your personal information?
The data controller is [LEGAL BUSINESS NAME], trading as Solenne Studio.
Registered address: [FULL BUSINESS ADDRESS].
The store is powered by Shopify, which processes certain personal information in connection with hosting, checkout and platform services.
What personal information do we collect?
- Name, email address, telephone number, billing address and shipping address.
- Order details, purchased products, returns and customer-service history.
- Payment and transaction information provided through the selected payment service.
- IP address, browser, device, cookie identifiers and website activity.
- Messages, reviews, form submissions and other information you choose to provide.
How do we collect information?
Information may be collected directly from you, automatically through the website, from Shopify and installed applications, or from service providers involved in payment, fulfillment, analytics, fraud prevention and customer support.
How and why do we use information?
- To process payments, orders, returns and refunds.
- To arrange shipping and communicate delivery updates.
- To answer customer-service and product questions.
- To maintain account, transaction and tax records.
- To detect fraud, misuse and security incidents.
- To understand store performance and improve services.
- To send marketing communications where permitted or consented to.
Depending on your location, processing may be based on performing a contract, complying with legal obligations, legitimate business interests or your consent.
When do we disclose personal information?
Personal information may be disclosed to service providers that assist with store hosting, payments, fulfillment, shipping, communications, analytics, advertising, fraud prevention and professional services.
Information may also be disclosed to comply with law, respond to a valid legal request, protect rights and safety, or complete a merger, sale or business transfer.
Cookies and similar technologies
The store and its service providers may use cookies, pixels and similar technologies to operate essential features, remember preferences, analyze traffic and support marketing.
Where required, non-essential technologies are used only after consent. Cookie preferences can be managed through the store’s privacy or cookie controls when available.
Data sharing and targeted advertising choices
Some analytics or advertising activities may be considered a “sale,” “sharing” or targeted advertising under certain privacy laws even when personal information is not exchanged for money.
Eligible visitors may use the “Your Privacy Choices” or data sharing opt-out link displayed in the store footer when the Shopify opt-out feature is enabled.
International transfers and data storage
Shopify and other service providers may process information in countries outside your place of residence. Where required, appropriate safeguards are used for international transfers.
How long do we retain information?
Information is retained only for as long as reasonably necessary for order fulfillment, customer support, accounting, tax, security, dispute resolution and legal compliance.
Retention periods vary depending on the type of information, applicable law and the reason it was collected.
Security
Reasonable administrative, organizational and technical measures are used to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
Children’s privacy
The store is not directed to children, and we do not knowingly collect personal information from children below the age required to provide valid consent under applicable law.
Policy updates and complaints
This Privacy Policy may be updated to reflect changes in technology, business practices or legal requirements. The revised version will be posted with a new update date.
You may contact us with a privacy concern. Depending on your location, you may also have the right to complain to your local data-protection or privacy authority.
Your Privacy Rights
Rights may vary by location.
Subject to applicable law and available exceptions, you may request access, correction, deletion or portability of personal information, withdraw consent, object to certain processing or opt out of certain data sharing and targeted advertising.
Access
Request information about personal data held about you.
Correction
Ask us to correct inaccurate or incomplete information.
Deletion
Request deletion where no legal exception requires retention.
Opt Out
Opt out of eligible sale, sharing or targeted advertising uses.
Portability
Request a portable copy where this right applies.
Withdraw Consent
Withdraw consent for future processing where consent is used.
Appeal
Appeal certain privacy-request decisions where available.
Non-Discrimination
Exercise applicable privacy rights without unlawful discrimination.
Submit a privacy request.
Email us using the address associated with your account or order. Describe the right you wish to exercise and include enough information for us to verify and locate the relevant records.
