Acceptance of These Terms

These Terms of Service constitute an agreement between you and the operator of Solenne Studio. By visiting the website, creating an account, placing an order or otherwise using any part of the online store, you acknowledge that you have read and accepted these Terms.

If you do not agree with these Terms, you should not use the website or submit an order. Additional policies referenced on the website, including the Privacy Policy, Shipping Policy and Shipping & Returns Policy, form part of these Terms where relevant.

Store Operator

The website solennestudio.store is operated under the trading name Solenne Studio by:

Legal business name: [LEGAL BUSINESS NAME]
Registered address: [FULL BUSINESS ADDRESS]
Registration number: [REGISTRATION NUMBER, IF APPLICABLE]
Tax or VAT number: [TAX/VAT NUMBER, IF APPLICABLE]

Customer service inquiries may be sent to suppor@solennestudio.store .

Eligibility and Authority

By using the website, you represent that you have reached the age required to enter into a binding agreement in your place of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.

When placing an order on behalf of a business, organization or another person, you represent that you have authority to provide their information and bind them to the relevant transaction.

Use of the Online Store

You may use the website only for lawful personal or commercial shopping purposes. You agree not to interfere with website operation, security, checkout, inventory systems or other customers’ access.

We may suspend, restrict or refuse access where reasonably necessary to address fraud, abuse, technical risks, legal requirements or a violation of these Terms.

Website features, product categories, descriptions and services may be changed or discontinued without advance notice, except where notice is required by applicable law.

Products and Product Information

We make reasonable efforts to describe products, materials, dimensions, colors and design details accurately. Product photographs are intended to represent the overall appearance of the item, but screen settings, lighting and viewing conditions may affect displayed color.

Products containing textiles, pearls, shell, natural stone, wood, dyed materials or hand-arranged components may show reasonable variation in pattern placement, texture, shape, tone and surface detail. Such variation is part of the character of these materials and is not automatically a defect.

Customers should review the individual product page for exact materials, dimensions, earring findings, care information and personalization requirements before ordering.

Orders and Contract Formation

Submitting an order is an offer to purchase the selected products. An automated confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.

We may review payment, inventory, customer information, personalization instructions and potential fraud indicators before accepting or fulfilling an order.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

• Product unavailability or inventory error.
• Obvious pricing or product-description error.
• Incomplete or invalid personalization information.
• Suspected fraud, unauthorized payment or misuse.
• Unsupported destination or delivery restriction.
• Violation of these Terms or applicable law.

If payment has already been collected for an order that we cancel, an appropriate refund will be issued to the original payment method.

Prices, Taxes and Payment

Product prices and available currencies are displayed on the website or during checkout. Prices may change, but changes will not normally affect an order that has already been accepted.

Applicable sales tax, shipping charges, discounts and other amounts are displayed during checkout where supported. Your bank or payment provider may separately apply currency-conversion or foreign-transaction fees.

Payment is processed through Shopify Checkout or an enabled payment provider. You agree to provide current and accurate billing information and confirm that you are authorized to use the selected payment method.

Shipping, Delivery and Risk

Order processing and delivery are governed by the current Shipping Policy published on the website. Delivery dates are estimates unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address. We cannot guarantee that an address can be changed after an order has entered preparation or carrier processing.

Responsibility for loss or damage transfers as determined by applicable law and the shipping terms relevant to the order. Nothing in these Terms removes mandatory rights regarding goods lost or damaged in transit.

Returns, Refunds and Cancellations

Return eligibility, request deadlines, exclusions, return shipping and refund processing are described in the current Shipping & Returns Policy.

Personalized, customized, hygiene-sensitive, worn or final-sale products may be excluded from change-of-mind returns, except where a return or remedy is required by applicable law.

Cancellation requests should be submitted promptly. Cancellation cannot be guaranteed after production, personalization, packing or carrier transfer has begun.

Customer Accounts and Information

You agree to provide accurate, complete and current contact, billing, shipping and order information. You are responsible for maintaining the confidentiality of any account password and for activity conducted through your account.

Notify us promptly if you believe that an account, email address or order has been used without authorization.

Personal information is handled according to the Privacy Policy and applicable data-protection requirements.

Prohibited Uses

You may not use the website to:

• Break any applicable law or regulation.
• Submit false, misleading or fraudulent information.
• Attempt unauthorized access to systems or customer data.
• Introduce malware, harmful code or automated attacks.
• Scrape or collect website data without authorization.
• Impersonate another person or misrepresent your identity.
• Interfere with checkout, payment or website functionality.
• Reproduce or commercially exploit website content without authorization.
• Harass, threaten or abuse staff, customers or third parties.

Intellectual Property

Unless otherwise stated, the Solenne Studio name, branding, website layout, original text, product descriptions, graphics, photographs and other original materials are owned by or licensed to the store operator.

You may view and use website content for personal shopping purposes. You may not copy, reproduce, distribute, sell, modify, publish or commercially exploit protected content without prior written permission, except as permitted by law.

Third-Party Services and Links

Shopify, payment providers, delivery carriers, analytics providers and other third parties may provide services used by the website.

Third-party websites and services operate under their own terms and privacy policies. We are not responsible for independent third-party content, availability or actions outside our reasonable control.

Reviews, Messages and Submitted Content

When you voluntarily submit a product review, photograph, testimonial, suggestion or other content, you confirm that you have the right to submit it and that it does not violate another person’s rights.

Where permitted by the submission process and applicable law, you grant us a non-exclusive right to display, reproduce and format the submitted content for store, customer-service and promotional purposes.

We may remove content that is unlawful, abusive, misleading, irrelevant, infringing or inconsistent with website rules.

Disclaimers

The website is provided on an “as available” basis. We make reasonable efforts to maintain accurate and reliable website operation, but we do not guarantee uninterrupted access, complete freedom from errors or permanent availability.

Jewelry styling, material and care information is provided for general product guidance and is not medical or professional advice. Customers with allergies, sensitivities or medical concerns should consult a qualified professional before use.

Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, special or consequential losses arising from website use, inability to access the website or misuse of products.

Any limitation applies only to the extent legally permitted. Nothing in these Terms limits liability for fraud, intentional misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited.

Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful use of the website, violation of these Terms or infringement of another party’s rights.

This provision does not require a consumer to indemnify us for matters caused by our own unlawful conduct or negligence where such an obligation would be prohibited.

Suspension and Termination

We may suspend or terminate website access where reasonably necessary because of fraud, security concerns, unlawful conduct, abuse or a material breach of these Terms.

Provisions intended to survive termination—including intellectual property, liability, payment obligations and dispute terms—remain effective where applicable.

Governing Law and Dispute Resolution

These Terms are governed by the laws of [GOVERNING STATE/COUNTRY], without removing mandatory consumer protections available in the customer’s place of residence.

The parties agree to attempt to resolve concerns through direct communication before beginning formal proceedings. Subject to mandatory law, disputes will be handled by the courts or agreed dispute-resolution body located in [JURISDICTION].

Changes and Contact Information

We may update these Terms to reflect changes in products, services, website features, business operations or legal requirements. The revised version will be published on this page with an updated effective date.

Questions concerning these Terms may be sent to:

Solenne Studio
Website: solennestudio.store
Email: suppor@solennestudio.store