Eligible Visa credit and debit cards.
Secure Payment
Solenne Studio Secure Checkout
A smoother way to pay, with security in mind.
Solenne Studio uses Shopify Checkout and approved payment providers to process online purchases. Available payment options are displayed securely during checkout based on your location, currency, device and the payment methods currently enabled for the store.
Payment Options
Convenient ways to complete your purchase.
The icons below represent commonly supported payment categories. Only the methods shown on your live checkout page are available for your specific transaction.
Eligible Mastercard credit and debit cards.
Eligible American Express cards where available.
Eligible Discover cards where supported.
Accelerated checkout when Shop Pay is available.
PayPal checkout when enabled for the store.
Apple Pay on eligible devices and browsers.
Google Pay on eligible devices and browsers.
Payment availability is not guaranteed for every customer. The final payment methods, installment services and regional options available for your order will be displayed during checkout.
Encrypted Connection
Information submitted during checkout is transmitted through a secure connection. Always confirm that the checkout address uses HTTPS and that your browser displays its normal secure-connection indicator.
PCI-Oriented Payment Processing
Shopify and participating payment providers apply payment-card security requirements designed for organizations that process, transmit or store card information.
Fraud Screening
Transactions may be reviewed using automated fraud signals, billing information, device information and payment-provider controls before an order is accepted or fulfilled.
3D Secure Authentication
Your card issuer may request an additional verification step, such as confirmation through a banking app, password or one-time code. This step is controlled by the bank or payment provider.
Limited Merchant Visibility
Full card information is entered through checkout or the selected payment service and is not displayed in full to Solenne Studio. We may receive limited transaction details needed to manage the order.
Provider Verification
PayPal, digital wallets, banks and card issuers may apply their own login, identity, device or transaction-verification procedures before approving payment.
Checkout Journey
What happens when you place an order.
The exact steps may vary slightly according to the payment method, billing country and additional verification requested by the payment provider.
1
Review Cart
Confirm products, quantities, personalization and displayed prices.
2
Enter Delivery Details
Provide a complete name, address and contact information.
3
Select Payment
Choose from the methods currently available on checkout.
4
Complete Verification
Follow any bank, wallet or 3D Secure verification request.
5
Receive Confirmation
A successful order confirmation is sent to the checkout email.
Important Payment Information
Before and after payment.
Banks and payment providers control final payment approval. Solenne Studio cannot override a decline, bank verification request or provider account restriction.
Prices and Currency
Your checkout displays the currency used for the transaction. Currency conversion rates and foreign transaction fees may be determined separately by your bank or payment provider.
Payment Authorization
A payment provider may authorize the transaction before final capture. A pending authorization is not always the same as a completed charge.
Pending Bank Charges
An unsuccessful or interrupted checkout may still create a temporary pending authorization. Banks normally release uncompleted authorizations according to their own timelines.
Payment Declines
Check the card number, expiration date, security code, billing address and available balance. Your bank can provide more details when a payment remains declined.
Order Confirmation
Do not rely only on a bank notification. A valid Solenne Studio order should also produce an order-confirmation page or email.
Refund Destination
Approved refunds are generally returned to the original payment method. Posting time after processing is controlled by the bank or payment provider.
Saved Wallet Information
Payment details saved in Shop Pay, PayPal, Apple Pay or Google Pay are managed under the selected service’s account and privacy settings.
Manual Payment Requests
Do not send payment to an unfamiliar account or link. Only follow payment instructions displayed on our checkout or confirmed through our official support email.
Secure Payment FAQ
Frequently asked payment questions.
For an order-specific question, include your order number but never email full card details, passwords, security codes or banking login information.
Which payment methods can I use?
Available methods are shown at checkout. Options may include eligible cards, Shop Pay, PayPal, Apple Pay, Google Pay or regional payment methods when enabled and available.
Why is a payment logo shown here but not at checkout?
A payment method may be unavailable because of your location, currency, device, browser, cart contents, payment-provider eligibility or current store settings.
Is it safe to enter my card details?
Card details should only be entered through the secure Shopify checkout or the authorized payment-provider page opened from checkout. Never send card details by email or contact form.
Does Solenne Studio see my full card number?
Full card details are processed through checkout and payment providers and are not displayed in full to Solenne Studio. We receive limited payment and transaction information needed to manage the order.
Why did my bank ask me to verify the transaction?
Your card issuer may use 3D Secure or another authentication system to confirm that the cardholder is authorizing the purchase.
Why was my payment declined?
Common reasons include incorrect billing details, insufficient funds, bank security rules, an expired card or an unsupported transaction. Contact your bank when the details appear correct.
Why do I see a pending charge without an order?
Your bank may have placed a temporary authorization even though checkout was not completed. Contact your bank for its authorization-release timeline and contact us if an order number was also created.
Was I charged twice?
One entry may be a pending authorization and the other a completed charge. Compare the transaction status and contact your bank before treating both entries as completed payments.
Can I change the payment method after ordering?
A completed order normally cannot be transferred to another payment method. A new transaction may be required if the original order is eligible for cancellation.
Can I pay in a different currency?
Available currencies depend on store and checkout settings. Your bank may convert the transaction and apply its own exchange rate or foreign transaction fee.
How long does a refund take?
After an approved refund is submitted, the payment provider and financial institution determine when the amount appears in your account.
How can I report a suspicious payment message?
Do not click unfamiliar links or provide payment credentials. Forward the details to our official support email and include the related order number when available.
Payment Assistance
Need help with a Solenne Studio payment?
Include your name, checkout email, order number and a description of the issue. You may include a screenshot with sensitive card and bank information fully hidden.
Payment method names and logos are trademarks of their respective owners and are displayed for identification purposes. Their appearance on this informational page does not guarantee availability at checkout. Final payment availability and approval are determined by active Shopify settings, payment providers, card issuers, customer location, currency and device eligibility. Contact: suppor@solennestudio.store · Website: solennestudio.store
