Contact Support
Email us within 14 days of delivery with your order number and reason for the request.
Shipping & Returns
Solenne Studio Store Policy
Shipping made clear. Returns made simple.
This policy explains how Solenne Studio processes orders, estimates delivery times and handles returns, exchanges, damaged products and refunds. Please review it before placing an order.
3–7 Business Days
Typical order processing
14-Day Window
Eligible return requests after delivery
Tracking Provided
When available from the shipping carrier
Contact First
Returns require authorization
Order Processing
Most orders are prepared within 3–7 business days after payment is confirmed. Weekends and public holidays are not counted as business days.
Designs requiring additional preparation, personalization or restocking may take longer. Any longer processing estimate shown on the product page will take priority over this general policy.
Shipping and Delivery Estimates
Available shipping methods and charges are displayed during checkout. Estimated transit time begins after the order has been dispatched and does not include processing time.
- United States: approximately 5–12 business days.
- International destinations: approximately 7–20 business days.
These are estimates rather than guaranteed delivery dates. Weather, customs, holidays, carrier delays and regional service conditions may affect transit time.
Tracking Information
When tracking is available, a shipping confirmation is sent to the email address used at checkout. Tracking may take several business days to display its first carrier scan.
Some international shipments may be transferred to a local last-mile carrier. The local carrier may provide additional delivery information after the handover.
International Orders and Customs
International orders may be subject to customs inspections, import duties, local taxes, brokerage fees or other destination charges.
Unless required otherwise by applicable law, these charges are the responsibility of the recipient and are not included in the product price or shipping charge.
Address Changes and Delivery Problems
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately when a correction is needed.
Address changes cannot be guaranteed after an order has entered processing or has been transferred to the carrier. Additional shipping charges may apply when a parcel is returned because of an incorrect, incomplete or undeliverable address.
Return Eligibility
Eligible return requests must be submitted within 14 calendar days after confirmed delivery. Contact us before sending any product back.
To qualify for a return, the item must be:
- Unworn, unused and in its original condition.
- Free from perfume, cosmetics, stains or signs of handling.
- Returned with its original packaging and included accessories.
- Accompanied by valid order information.
Unauthorized returns or products sent to an unapproved address may not be accepted.
Non-Returnable Products
The following products are generally not eligible for return unless they arrive damaged, defective or incorrect:
- Personalized, customized or made-to-order products.
- Earrings that have been worn or removed from hygiene packaging.
- Final-sale, clearance or gift-card purchases.
- Products damaged through misuse or improper care.
Applicable consumer protection laws may provide additional rights
that cannot be excluded by this policy.
Return Shipping and Refunds
For a standard change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or the return results from our error.
We recommend using a trackable return service. Solenne Studio is not responsible for an unauthorized return that is lost in transit.
After the return is received and inspected, approved refunds are issued to the original payment method. Financial institutions may require additional time to post the refund.
Damaged, Defective or Incorrect Items
Contact us as soon as possible after delivery when an item is damaged, defective or different from the product ordered.
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
- A photograph of the shipping label when relevant.
Keep the product and all packaging until the review is complete. Approved cases may qualify for a replacement, refund or another appropriate resolution.
Exchanges and Cancellations
Exchanges
Direct exchanges depend on product availability. In some cases, the original item must be returned and a new order placed separately.
Order cancellations
Cancellation requests should be submitted as soon as possible. An order cannot normally be canceled after it has been prepared, personalized or transferred to the carrier.
Before Returning an Item
Please contact us before shipping your return.
A return authorization allows us to confirm eligibility and provide the correct instructions. Do not return products to the address shown on the original parcel without approval.
Return Process
How to request an eligible return.
Follow these steps so that your request and returned product can be identified correctly.
Receive Instructions
Wait for return eligibility confirmation and the approved return address.
Pack Carefully
Protect the item and include all original packaging and accessories.
Inspection and Refund
Eligible refunds are processed after the returned product has been received and inspected.
Policy FAQ
Common shipping and return questions.
Can I return earrings after trying them on?
For hygiene reasons, worn earrings or earrings removed from sealed hygiene packaging are generally not eligible for change-of-mind returns.
Are original shipping fees refunded?
Original shipping fees are generally non-refundable for change-of-mind returns. This does not affect rights provided by applicable law.
What happens if my package is marked delivered?
Check your mailbox, parcel locker, reception area, household members and nearby secure locations. Contact the local carrier and then email us if the parcel still cannot be located.
Can I return a personalized item?
Personalized and made-to-order products are generally final sale unless they arrive damaged, defective or different from the confirmed order.
Where should I send my return?
Contact us first. The approved return address may be different from the address printed on the original shipping parcel.
Need shipping or return assistance?
Include your order number, checkout email and relevant photographs or tracking information.
This policy does not limit consumer rights that cannot legally be waived.
Solenne Studio may update this policy when business operations, carrier
requirements or applicable regulations change. Contact:
suppor@solennestudio.store · Website: solennestudio.store
