.shp-page {
--shp-primary: #AF7965;
--shp-accent: #EABD83;
--shp-text: #302a27;
--shp-muted: #746b66;
--shp-line: rgba(175, 121, 101, 0.27);
--shp-accent-line: rgba(234, 189, 131, 0.58);
width: 100%;
margin: 0;
padding: 0;
color: var(--shp-text);
font-family: Arial, Helvetica, sans-serif;
line-height: 1.7;
}
.shp-page h1,
.shp-page h2,
.shp-page h3,
.shp-page p,
.shp-page ul,
.shp-page ol,
.shp-page table {
margin-top: 0;
}
.shp-route-line {
width: 100%;
height: 7px;
background: linear-gradient(
90deg,
var(--shp-accent) 0%,
var(--shp-accent) 36%,
var(--shp-primary) 36%,
var(--shp-primary) 100%
);
}
.shp-container {
width: min(1180px, calc(100% - 40px));
margin: 0 auto;
}
.shp-header {
padding: 50px 0 45px;
border-bottom: 1px solid var(--shp-line);
}
.shp-header-top {
display: flex;
justify-content: space-between;
gap: 40px;
align-items: flex-start;
margin-bottom: 26px;
}
.shp-header-label {
color: var(--shp-primary);
font-size: 10px;
font-weight: 700;
letter-spacing: 0.19em;
text-transform: uppercase;
}
.shp-header-date {
color: var(--shp-muted);
font-size: 10px;
letter-spacing: 0.07em;
text-transform: uppercase;
}
.shp-header-main {
display: grid;
grid-template-columns: minmax(0, 1.2fr) minmax(300px, 0.8fr);
gap: 70px;
align-items: end;
}
.shp-header h1 {
margin-bottom: 20px;
font-family: Georgia, "Times New Roman", serif;
font-size: clamp(48px, 6.5vw, 82px);
line-height: 0.93;
letter-spacing: -0.05em;
font-weight: 500;
}
.shp-header h1 span {
display: block;
color: var(--shp-primary);
font-style: italic;
font-weight: 400;
}
.shp-header-copy {
max-width: 740px;
margin-bottom: 0;
color: var(--shp-muted);
font-size: 14px;
}
.shp-header-note {
padding: 22px;
border-top: 3px solid var(--shp-accent);
border-right: 1px solid var(--shp-line);
border-bottom: 1px solid var(--shp-line);
border-left: 1px solid var(--shp-line);
}
.shp-header-note strong {
display: block;
margin-bottom: 7px;
color: var(--shp-primary);
font-family: Georgia, "Times New Roman", serif;
font-size: 21px;
font-weight: 500;
}
.shp-header-note p {
margin-bottom: 0;
color: var(--shp-muted);
font-size: 11px;
}
.shp-dashboard {
display: grid;
grid-template-columns: repeat(5, 1fr);
padding: 24px 0;
border-bottom: 1px solid var(--shp-line);
}
.shp-dashboard-item {
padding: 4px 20px;
border-right: 1px solid var(--shp-line);
}
.shp-dashboard-item:last-child {
border-right: 0;
}
.shp-dashboard-item span {
display: block;
margin-bottom: 7px;
color: var(--shp-accent);
font-family: Georgia, "Times New Roman", serif;
font-size: 19px;
}
.shp-dashboard-item strong {
display: block;
margin-bottom: 4px;
color: var(--shp-primary);
font-size: 10px;
letter-spacing: 0.07em;
text-transform: uppercase;
}
.shp-dashboard-item p {
margin-bottom: 0;
color: var(--shp-muted);
font-size: 10px;
line-height: 1.45;
}
.shp-section {
padding: 65px 0;
border-bottom: 1px solid var(--shp-line);
}
.shp-heading {
display: grid;
grid-template-columns: 260px minmax(0, 1fr);
gap: 65px;
margin-bottom: 37px;
align-items: start;
}
.shp-heading-code {
padding-top: 13px;
border-top: 3px solid var(--shp-accent);
}
.shp-heading-code span {
display: block;
margin-bottom: 7px;
color: var(--shp-primary);
font-size: 9px;
font-weight: 700;
letter-spacing: 0.15em;
text-transform: uppercase;
}
.shp-heading-code strong {
font-family: Georgia, "Times New Roman", serif;
font-size: 30px;
font-weight: 400;
}
.shp-heading h2 {
margin-bottom: 14px;
font-family: Georgia, "Times New Roman", serif;
font-size: clamp(31px, 4vw, 50px);
line-height: 1.06;
font-weight: 500;
}
.shp-heading p {
max-width: 780px;
margin-bottom: 0;
color: var(--shp-muted);
font-size: 13px;
}
.shp-route {
display: grid;
grid-template-columns: repeat(6, 1fr);
position: relative;
}
.shp-route::before {
content: "";
position: absolute;
top: 27px;
left: 7%;
right: 7%;
height: 1px;
background: var(--shp-accent-line);
}
.shp-route-step {
padding: 0 14px;
text-align: center;
position: relative;
z-index: 2;
}
.shp-route-step span {
display: flex;
width: 54px;
height: 54px;
margin: 0 auto 17px;
border: 1px solid var(--shp-accent);
border-radius: 50%;
align-items: center;
justify-content: center;
color: var(--shp-primary);
background: #ffffff;
font-family: Georgia, "Times New Roman", serif;
font-size: 17px;
}
.shp-route-step h3 {
margin-bottom: 6px;
font-size: 11px;
letter-spacing: 0.04em;
text-transform: uppercase;
}
.shp-route-step p {
margin-bottom: 0;
color: var(--shp-muted);
font-size: 10px;
line-height: 1.45;
}
.shp-two-column {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 22px;
}
.shp-policy-panel {
padding: 28px;
border: 1px solid var(--shp-line);
}
.shp-policy-panel:nth-child(2n) {
border-top: 4px solid var(--shp-primary);
}
.shp-policy-panel:nth-child(2n+1) {
border-top: 4px solid var(--shp-accent);
}
.shp-panel-label {
display: block;
margin-bottom: 24px;
color: var(--shp-accent);
font-family: Georgia, "Times New Roman", serif;
font-size: 21px;
}
.shp-policy-panel h3 {
margin-bottom: 11px;
color: var(--shp-primary);
font-family: Georgia, "Times New Roman", serif;
font-size: 23px;
font-weight: 500;
}
.shp-policy-panel p,
.shp-policy-panel li {
color: var(--shp-muted);
font-size: 12px;
}
.shp-policy-panel p {
margin-bottom: 10px;
}
.shp-policy-panel ul {
padding-left: 18px;
margin-bottom: 0;
}
.shp-policy-panel li {
margin-bottom: 5px;
}
.shp-table-wrap {
overflow-x: auto;
border-top: 4px solid var(--shp-primary);
}
.shp-table {
width: 100%;
min-width: 760px;
border-collapse: collapse;
}
.shp-table th,
.shp-table td {
padding: 16px;
border-right: 1px solid var(--shp-line);
border-bottom: 1px solid var(--shp-line);
text-align: left;
vertical-align: top;
}
.shp-table th:first-child,
.shp-table td:first-child {
border-left: 1px solid var(--shp-line);
}
.shp-table th {
color: var(--shp-primary);
font-size: 10px;
letter-spacing: 0.07em;
text-transform: uppercase;
}
.shp-table td {
color: var(--shp-muted);
font-size: 12px;
}
.shp-table td strong {
color: var(--shp-text);
}
.shp-table-note {
margin-top: 16px;
padding: 15px 18px;
border-left: 3px solid var(--shp-accent);
color: var(--shp-muted);
font-size: 11px;
}
.shp-country-policy {
display: grid;
grid-template-columns: 0.75fr 1.25fr;
gap: 65px;
align-items: start;
}
.shp-country-intro {
position: sticky;
top: 20px;
}
.shp-country-intro h2 {
margin-bottom: 14px;
font-family: Georgia, "Times New Roman", serif;
font-size: clamp(31px, 4vw, 48px);
line-height: 1.08;
font-weight: 500;
}
.shp-country-intro p {
color: var(--shp-muted);
font-size: 12px;
}
.shp-country-list {
border-top: 1px solid var(--shp-line);
}
.shp-country-row {
display: grid;
grid-template-columns: 150px minmax(0, 1fr);
gap: 25px;
padding: 21px 0;
border-bottom: 1px solid var(--shp-line);
}
.shp-country-row h3 {
margin-bottom: 0;
color: var(--shp-primary);
font-family: Georgia, "Times New Roman", serif;
font-size: 19px;
font-weight: 500;
}
.shp-country-row p {
margin-bottom: 0;
color: var(--shp-muted);
font-size: 12px;
}
.shp-tracking-board {
display: grid;
grid-template-columns: repeat(3, 1fr);
border-top: 1px solid var(--shp-line);
border-left: 1px solid var(--shp-line);
}
.shp-tracking-card {
min-height: 225px;
padding: 25px;
border-right: 1px solid var(--shp-line);
border-bottom: 1px solid var(--shp-line);
}
.shp-tracking-card span {
display: block;
margin-bottom: 28px;
color: var(--shp-accent);
font-family: Georgia, "Times New Roman", serif;
font-size: 21px;
}
.shp-tracking-card h3 {
margin-bottom: 8px;
color: var(--shp-primary);
font-family: Georgia, "Times New Roman", serif;
font-size: 20px;
font-weight: 500;
}
.shp-tracking-card p {
margin-bottom: 0;
color: var(--shp-muted);
font-size: 11px;
}
.shp-problem-list {
display: grid;
gap: 13px;
}
.shp-problem-row {
display: grid;
grid-template-columns: 190px minmax(0, 1fr) 230px;
gap: 25px;
padding: 20px 0;
border-top: 1px solid var(--shp-line);
align-items: start;
}
.shp-problem-row:last-child {
border-bottom: 1px solid var(--shp-line);
}
.shp-problem-row h3 {
margin-bottom: 0;
color: var(--shp-primary);
font-family: Georgia, "Times New Roman", serif;
font-size: 18px;
font-weight: 500;
}
.shp-problem-row p {
margin-bottom: 0;
color: var(--shp-muted);
font-size: 11px;
}
.shp-problem-action {
padding-left: 16px;
border-left: 3px solid var(--shp-accent);
}
.shp-problem-action strong {
display: block;
margin-bottom: 4px;
color: var(--shp-text);
font-size: 10px;
letter-spacing: 0.05em;
text-transform: uppercase;
}
.shp-accordion {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 0 40px;
}
.shp-accordion-column {
border-top: 1px solid var(--shp-line);
}
.shp-accordion details {
padding: 18px 0;
border-bottom: 1px solid var(--shp-line);
}
.shp-accordion summary {
padding-right: 27px;
cursor: pointer;
list-style: none;
position: relative;
font-family: Georgia, "Times New Roman", serif;
font-size: 18px;
line-height: 1.4;
}
.shp-accordion summary::-webkit-details-marker {
display: none;
}
.shp-accordion summary::after {
content: "+";
position: absolute;
top: 0;
right: 1px;
color: var(--shp-primary);
font-family: Arial, Helvetica, sans-serif;
font-size: 20px;
}
.shp-accordion details[open] summary::after {
content: "–";
}
.shp-accordion p {
margin: 12px 27px 0 0;
color: var(--shp-muted);
font-size: 11px;
}
.shp-contact {
display: grid;
grid-template-columns: minmax(0, 1fr) auto;
gap: 42px;
padding: 50px 0;
align-items: center;
}
.shp-contact h2 {
margin-bottom: 9px;
font-family: Georgia, "Times New Roman", serif;
font-size: clamp(28px, 3.5vw, 42px);
font-weight: 500;
}
.shp-contact p {
max-width: 760px;
margin-bottom: 0;
color: var(--shp-muted);
font-size: 12px;
}
.shp-contact a {
display: inline-flex;
min-height: 46px;
padding: 10px 22px;
border: 1px solid var(--shp-primary);
align-items: center;
justify-content: center;
color: #ffffff;
background: var(--shp-primary);
text-decoration: none;
font-size: 10px;
font-weight: 700;
letter-spacing: 0.08em;
text-transform: uppercase;
}
.shp-contact a:hover {
color: var(--shp-primary);
background: transparent;
}
.shp-footer-note {
padding: 20px 0 27px;
border-top: 1px solid var(--shp-line);
color: var(--shp-muted);
font-size: 10px;
line-height: 1.65;
}
@media (max-width: 980px) {
.shp-header-main,
.shp-heading,
.shp-country-policy {
grid-template-columns: 1fr;
gap: 34px;
}
.shp-dashboard {
grid-template-columns: repeat(3, 1fr);
gap: 22px 0;
}
.shp-dashboard-item:nth-child(3) {
border-right: 0;
}
.shp-dashboard-item:nth-child(4),
.shp-dashboard-item:nth-child(5) {
grid-column: span 1;
}
.shp-route {
grid-template-columns: repeat(3, 1fr);
gap: 30px 0;
}
.shp-route::before {
display: none;
}
.shp-country-intro {
position: static;
}
.shp-problem-row {
grid-template-columns: 170px 1fr;
}
.shp-problem-action {
grid-column: 2;
}
}
@media (max-width: 680px) {
.shp-container {
width: min(100% - 28px, 1180px);
}
.shp-header {
padding: 34px 0 37px;
}
.shp-header-top {
display: block;
}
.shp-header-date {
margin-top: 8px;
}
.shp-header h1 {
font-size: 45px;
}
.shp-dashboard {
grid-template-columns: 1fr 1fr;
}
.shp-dashboard-item,
.shp-dashboard-item:nth-child(3) {
border-right: 1px solid var(--shp-line);
border-bottom: 1px solid var(--shp-line);
}
.shp-dashboard-item:nth-child(2n) {
border-right: 0;
}
.shp-dashboard-item:last-child {
grid-column: 1 / -1;
border-right: 0;
border-bottom: 0;
}
.shp-section {
padding: 52px 0;
}
.shp-route,
.shp-two-column,
.shp-tracking-board,
.shp-accordion {
grid-template-columns: 1fr;
}
.shp-route-step {
display: grid;
grid-template-columns: 52px 1fr;
gap: 14px;
padding: 0;
text-align: left;
align-items: start;
}
.shp-route-step span {
width: 48px;
height: 48px;
margin: 0;
}
.shp-route-step h3 {
margin-top: 4px;
}
.shp-route-step p {
grid-column: 2;
margin-top: -22px;
}
.shp-country-row,
.shp-problem-row {
grid-template-columns: 1fr;
gap: 8px;
}
.shp-problem-action {
grid-column: auto;
}
.shp-contact {
grid-template-columns: 1fr;
}
.shp-contact a {
width: 100%;
box-sizing: border-box;
}
}
Shipping,
from order to arrival.
Important
Processing time and carrier transit time are separate. Estimated
delivery dates begin only after an order has completed preparation
and entered the shipping network.
01
Processing
Usually 3–7 business days before dispatch.
02
United States
Estimated transit of approximately 5–12 business days.
03
International
Estimated transit of approximately 7–20 business days.
04
Tracking
Provided by email when available for the selected service.
05
Customs
Destination duties or import charges may apply.
Shipping Route
01—06
The typical journey of a Solenne Studio order.
Some orders may move through the stages at different speeds,
especially when they include personalized items, products requiring
additional preparation or international carrier handovers.
1
Order Received
Payment and order information are submitted through checkout.
2
Information Review
Product selections, address and personalization are checked.
3
Preparation
Products are prepared, reviewed and packed for shipment.
4
Dispatch
The parcel is transferred to a carrier or shipping partner.
5
Carrier Transit
The parcel moves through regional or international facilities.
6
Final Delivery
A local carrier completes delivery to the supplied address.
Order Preparation
Before Dispatch
Processing time and order preparation.
Processing begins after payment is confirmed and includes the time
required to review the order, prepare the products, complete any
applicable personalization, conduct a presentation check and pack
the shipment.
01
Standard processing
Most orders are prepared within 3–7 business days. Business days
exclude weekends and public holidays.
A product page displaying a longer or product-specific processing
period takes priority over this general estimate.
02
Personalized products
Personalized, customized or specially prepared products may require
additional time. Customers are responsible for entering names,
initials, colors and other instructions accurately.
We may contact the checkout email if information is missing or
unclear. A delayed customer response may extend processing time.
03
Multiple-item orders
Orders containing several products may require additional
preparation. In some cases, products may be shipped in more than one
parcel.
Split shipments may have separate tracking numbers and different
delivery dates.
04
Peak periods and delays
Holidays, promotions, unexpected demand, carrier congestion or
supply interruption may extend normal processing.
Where a significant delay is identified before dispatch, we may
contact the customer using the email provided at checkout.
Delivery Estimates
Transit Guide
Estimated delivery periods after dispatch.
The estimates below are general transit guides rather than
guaranteed arrival dates. Actual services and prices are displayed
during checkout based on the destination and current shipping
settings.
| Destination |
Estimated Processing |
Estimated Transit |
Tracking |
Important Notes |
| United States |
Usually 3–7 business days |
Approximately 5–12 business days |
Provided when available |
Remote areas, holidays and regional carrier conditions may
extend delivery.
|
| Canada |
Usually 3–7 business days |
Approximately 7–18 business days |
Provided when available |
Customs review and local carrier handover may affect timing.
|
| United Kingdom |
Usually 3–7 business days |
Approximately 7–18 business days |
Provided when available |
Import VAT, customs procedures or last-mile processing may
apply.
|
| European destinations |
Usually 3–7 business days |
Approximately 8–20 business days |
Provided when available |
Delivery time varies by country, customs process and local
carrier.
|
| Australia and New Zealand |
Usually 3–7 business days |
Approximately 8–20 business days |
Provided when available |
Remote areas may require additional last-mile delivery time.
|
| Other international destinations |
Usually 3–7 business days |
Approximately 10–25 business days |
Varies by service |
Availability, delivery time and customs requirements vary by
country.
|
Estimated transit begins after dispatch and does not include order
processing, customs inspection, recipient response time or an
unsuccessful delivery attempt.
Customs, taxes and destination requirements.
International shipments may pass through customs and may be
transferred between an international shipping partner and a local
final-delivery carrier.
Import duties and taxes
Depending on the checkout arrangement and destination, duties,
taxes, brokerage charges or handling fees may be collected during
checkout or charged separately by customs or the delivery carrier.
Charges not collected at checkout are generally the recipient’s
responsibility unless applicable law requires otherwise.
Customs review
Customs authorities may inspect a shipment, request recipient
information or delay release. Solenne Studio cannot control the
length or outcome of an independent customs review.
Recipient cooperation
The recipient may need to respond to a carrier or customs request,
provide identification, confirm an address or pay an applicable
charge. Failure to respond may delay or return the parcel.
Restricted destinations
Certain products, services or destinations may be unavailable
because of carrier limitations, legal restrictions or customs
requirements. Checkout availability does not guarantee that every
item can be shipped to every location.
Refused customs charges
If a recipient refuses an applicable customs charge and the
parcel is returned, any refund or additional shipping charge will
be reviewed after the parcel is received and according to
applicable law and the condition of the returned products.
Tracking Status
Shipment Updates
Understanding tracking information.
Tracking scans are created by carriers and may not appear at every
point in the journey. A gap between scans does not always mean that
the parcel has stopped moving.
01
Label created
Shipping information has been generated. The first carrier scan may
not appear until collection or arrival at a sorting facility.
02
In transit
The parcel is moving through the carrier network. Several days may
pass between scans during long-distance transportation.
03
Customs processing
The parcel is under destination review or waiting for customs or
recipient action.
04
Local carrier handover
An international partner has transferred the shipment to the local
provider responsible for final delivery.
05
Out for delivery
The parcel has reached the local delivery area and is scheduled for
a delivery route.
06
Delivered
The carrier has recorded delivery to the address or an associated
mailbox, parcel locker, reception or secure location.
Address Standards
Customer Details
Delivery addresses and customer responsibility.
Customers should review their address carefully before completing
checkout. The shipping label is prepared using the information
entered or approved by the customer.
A
Complete address information
- Recipient’s full legal or delivery name.
- Street number and street name.
- Apartment, unit, suite or building number.
- City, state, province or region.
- Postal or ZIP code.
- Country and valid contact information.
B
Address change requests
Contact us immediately if an address is incorrect. We cannot
guarantee a correction after preparation, label creation or carrier
transfer.
A carrier may refuse a change or charge an address-correction or
redelivery fee.
C
Undeliverable addresses
An incomplete, incorrect or unsupported address may cause delay,
failed delivery or return to sender.
Additional shipping costs may apply before an order can be resent.
D
Business and shared addresses
For offices, hotels, universities, military facilities and shared
buildings, include the company, department, room, mailbox or
recipient-reference information required by the location.
Delivery Support
Common Issues
What to do when delivery does not go as expected.
Include your order number, checkout email and tracking number when
contacting us about a shipment.
No tracking email
The order may still be processing, or the email may be in a spam,
junk or promotions folder.
Recommended action
Confirm the processing estimate and search your email folders
before contacting support.
Tracking has not updated
The parcel may be moving between facilities without a public scan,
or the first scan may still be pending.
Recommended action
Continue monitoring and contact us if there is no meaningful
update beyond the normal transit range.
Delivery attempted
The carrier could not safely complete delivery or requires
recipient action.
Recommended action
Follow the carrier notice and arrange redelivery or pickup with
the local provider.
Marked delivered
The parcel may be in a mailbox, locker, reception, side entrance or
other secure delivery location.
Recommended action
Check all delivery areas, household members and the local carrier
before submitting a missing-parcel request.
Part of the order is missing
Products may have been separated into multiple shipments or one
item may have been omitted.
Recommended action
Review all tracking emails and tell us which products arrived and
which remain missing.
Parcel returned to sender
A parcel may be returned because of an address problem, customs
issue, failed delivery or recipient refusal.
Recommended action
Contact us so the return reason, product condition, refund
eligibility and reshipping cost can be reviewed.
Shipping FAQ
Quick Answers
Frequently asked shipping questions.
These answers provide general guidance. The tracking history and
destination rules for an individual order may require separate
review.
When will my order ship?
Most orders are prepared within 3–7 business days. A longer
estimate shown on the product page takes priority.
Does the delivery estimate include processing?
No. Processing time occurs before dispatch. Carrier transit begins
after the parcel is transferred to the shipping provider.
Will I receive tracking?
Tracking is sent to the checkout email when it is available for
the selected service. Some services may provide limited scans.
Can I change the shipping address?
Contact us immediately. A change cannot be guaranteed after the
order has entered preparation or carrier processing.
Can several products arrive separately?
Yes. A multi-item order may be divided into separate shipments,
each with its own tracking number and delivery date.
Do you deliver to PO boxes?
Availability depends on the destination and selected carrier.
Checkout acceptance does not guarantee that every service can
deliver every parcel to a PO box.
Who pays customs charges?
Charges collected at checkout will be displayed there. Other
destination duties, taxes or fees are generally the recipient’s
responsibility unless applicable law or the checkout terms state
otherwise.
Why is customs holding my parcel?
Customs may be reviewing the shipment or waiting for information,
identification, documentation or payment from the recipient.
What if tracking says delivered?
Check mailboxes, parcel lockers, entrances, reception areas,
household members and nearby secure locations, then contact the
local carrier.
What happens if I refuse the delivery?
A refused parcel may be returned. Refund and shipping deductions
are reviewed after the parcel is received and according to
applicable law.
Are delivery dates guaranteed?
No, unless a specific guaranteed service is expressly identified.
Standard delivery periods are estimates affected by carriers,
customs, weather and regional conditions.
How do I report a shipping problem?
Email suppor@solennestudio.store with your full name, order
number, tracking number, destination postal code and a description
of the problem.
Need help with a shipment?
Include your order number, checkout email, tracking number and the
current carrier status so that Solenne Studio can review the correct
shipment.
Contact Shipping Support
